Items that have original packaging/condition and never been used, can be returned within 7 days of receipt of delivery and is subject to 20% restocking charge. Customers will be responsible for the shipping cost of returning the product. Previous communication with our customer success team is required. Email us at firstname.lastname@example.org. Items that have been used or soaked in the water, will not be eligible for any return and refund. Click here.
After 7 days of receipt of delivery, the item will not be eligible for any return and refund.
If the item is found/received used, but claimed to be unused, customer is responsible for a $50 handling fee and shipping cost of returning the product back to customer.
Orders are generally shipped within 2-3 business days. Orders are not shipped on Saturdays, Sundays and on Holidays.
Return application should be completed and sent to us at email@example.com. The return application shall include:
1. Contact Name/Address/Phone Number/Email Address/Purchase Date/Received Date (You can customize the message format).
2. Please attach two close-up pictures of package and items (both defective & non-defective) within 7 days of receipt of delivery.
3. Customer will be notified in 3 business days via email once your return application has been filled out and submitted to us.
Pack product with suitable packaging material and ensure return package includes merchandise in original.Returns will be processed within 7-10 days of receiving.
Refund will be issued to the original payment method. Refund may take up to 7days to be shown on credit card/bank statement.
Due to high demand, we do not offer merchandise exchange.