Return & Refund Policy(Customer confirmation)
If you are not entirely satisfied with your purchases then we are here to help:
Items that have original packaging/condition and never been used, can be returned within 3 days of receipt of delivery and is subject to 20% restocking charge, and customers will be responsible for the shipping cost of returning the product.(This applies to that products are undamaged but customers want to return because they change their minds in purchasing decisions). What's more, previous communication with our customer success team is required by Email us at firstname.lastname@example.org.
Items that have been used or soaked in the water, will not be eligible for any return and refund.（To be eligible for a return, your item must be unused and in the same condition that you received it. Your item should be in the original packaging as well.）This is our user manual, you can click here.
After 7 days of receipt of delivery, the item will not be eligible for any return and refund.
If the item is found/received used, but claimed to be unused, customer is responsible for a $50 handling fee and shipping cost of returning the product back to customer.
Return application should be completed and sent to us at email@example.com. The return application shall include:
1. Contact Name/Address/Phone Number/Email Address/Purchase Date/Received Date (You can customize the message format).
2. Please attach two close-up pictures of package and items (both defective & non-defective) within 3 days of receipt of delivery.
3. Customer will be notified in 3 business days via email once your return application has been filled out and submitted to us.
Pack product with suitable packaging material and ensure return package includes merchandise in original.Returns will be processed within 7-10 days of receiving.
Refund will be issued to the original payment method. Refund may take up to 7days to be shown on credit card/bank statement.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return/cancellation is approved, we will initiate a refund to your credit card (or original method of payment)
Due to high demand, we do not offer merchandise exchange.
If you have any questions, please contact us:
Company Address: 37 rue des Mathurins, Paris, France
Contact Email: firstname.lastname@example.org;
Tel: +33(0)6 114 81 114