FAQs

MAIN UNIT

  • - What’s the thrust of LEFEET S1? What’s the speed of LEFEET S1?
    The thrust is about 7kgf in water.
    The speed of LEFEET S1 is about 1.5m/s.
    
     (*As the battery power is used up, the power of LEFEET S1 will gradually weaken, and there will be an automatic speed reduction and speed shift. Even if the device is unable to be used at high or medium Speed Setting, this is a normal condition and should not be cause for worry.)
  • - What’s the operating time of LEFEET S1?
    The operating time of LEFEET S1 is between 30mins and 60mins under normal using.
    
    (* All the parameters are for reference only. The specific battery life will vary depend on your selection of Speed Settings, the user's body weight, as well as the environment and frequency of use.)
  • - How many speed settings does LEFEET S1 have?
    There are three speed settings for you. They are High, Medium and Low speed setting.
    
    (*As the battery power is used up, the power of LEFEET S1 will gradually weaken, and there will be an automatic speed reduction and speed shift. Even if the device is unable to be used at high or medium Speed Setting, this is a normal condition and should not be cause for worry.)
  • - What’s the dimensions of LEFEET S1?
    Including Handle Bracket: 315x300X164mm. 
    Not including Handle Bracket: 315x103x118mm.
    
    (*We suggest you disassemble the Handle Bracket when LEFEET S1 need transportation in order to save your space.)
  • - Does LEFEET S1 have sport camera as standard accessory?
    No. LEFEET S1 has sport camera mount while sport camera need to be purchased by yourselves.
    
  • - Which kind of sport camera can be attached on LEFEET S1?
    We take GOPRO as an example. Or you can choose those cameras which can be attached on the GOPRO base.
    
  • - Does LEFEET S1 have all the application accessories as standard accessories?
    No. Dual Jet Rail Kit / Single Grip Rail Kit / Multi-Purpose Mount Kit / Scuba Booster Strap Kit / Scuba Tank Mounts / Floating Fins /Neutral Buoyancy Tank are optional accessories that need to be purchased by yourselves.
    
    (*But if you order two LEFEET S1 at once, Dual Jet Rail Kit will be considered as free add-on accessory.)
  • - How long does it take to charge LEFEET S1?
    It needs 2.5 hours.
  • - Is it available to disassemble and replace the battery for LEFEET S1?
    Yes.
  • - How many batteries are there in standard accessories of LEFEET S1?
    There are only one battery.
    
    (*We suggest you disassemble the Handle Bracket when LEFEET S1 need transportation in order to save your space.)
  • - Will it be permitted if the battery of LEFEET S1 is carried onto plane?
    Yes. Our battery is compliant with air traffic control standards.
    
  • - How to store the battery if it is unused in long time? What’s the longest stored life?
    · Please do not store LEFEET S1 in too high or too low temperature, too dry or too wet, direct sunlight and dust environment, which may cause damage over time.
    · Please fully charge LEFEET S1 before storing to prevent over discharge when it doesn’t in use.
    · If not in use for long time, please recharge the battery every three months.
    · The storage temperature should not exceed the range of 14° F ~ 122° F.
    

REMOTE CONTROL

  • - How long does it take to charge remote control?
    1.5 hours.
  • - What’s the max distance between main unit and remote control?
    The max distance is 1 meter.
  • - How many pieces of LEFEET S1 can be controlled with one remote control at once?
    It’s better to pair two pieces of S1 at once so as to operate them normally.
    
  • - Does the remote control pair the main unit by default?
    The remote control has been successfully paired with the main unit at the factory. If it is not paired, you can re-pair it by the pairing method in the user manual.

DELIVERY QUESTIONS

  • - How long will it take for my order to ship?
    Thanks for your interest and purchase of our products.
    
    Processing Time after order recieved: 5 days;
    
    The transportation time is 7-14 days;
    
    It's slower than usual because there's shipping disruption due to coronavirus.
    
    When your order is ready for shipment, you'll receive email notifications with tracking and delivery updates. Reach out to  service@lefeet.com if you have any questions about your order.
  • - Can I track my order?
    Yes. Once your order has shipped, you will receive an email confirmation with a tracking number that allows you to track your package.
  • - I provided the wrong address on my order, what do I do now?
    Relax, everything is going to be fine. If you just placed your order, please contact at service@lefeet.com and we’ll correct your address.

RETURN AND REFUNDS

  • - Do you accept returns?
    Yes we do. Most of our products have a no questions asked return policy as long as there is no damage. For product specifics, please view the product page for those policies. You can also view our Return Policy page for more information.
  • - What if I want to cancel an order?
    If you wish to cancel an order, please contact us within 48 hours after order placed. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
  • - What if my product is damaged?
    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to service@lefeet.com and we will deal with it.